Website Terms & Conditions

We’re here to provide you with great photo products and not endless terms and conditions.

We do need to tell you that the name of our business is Max Spielmann Ltd. and that we’re registered at Timpson House, Claverton Road, Wythenshawe, Manchester, M23 9TT.
BUT, IF YOU’RE SENDING US FILMS TO PROCESS OR CONVERT TO DVD/USB then please send your order to:
Max Spielmann ICE, Unit 1, Wrynose Road, The Old Hall Industrial Estate, Bromborough, CH62 3QD

You can also contact us by clicking here.

Our VAT registration number is 217915261.

Our company is registered in England with registration number is 06776700.

Because most of the products that we sell online are personalised for you we may not be able to cancel your order but if a mistake is made and you contact us quickly enough we will do our best to cancel your order.

We’ll do our best to produce your order to the quality you expect and in the time promised. If we don’t manage that then let us know by clicking here to contact us and we’ll do whatever we can to help.

By using our website and/or apps we ask you not to upload any images that are under copyright without the copyright holder’s permission in writing and do not attempt to upload any obscene or objectionable images or text. We may have to cancel your order and refund your payment if such images are sent to us. We also ask you to back up any images that you send us.

If you use our collect in-store service we will keep your order for up to 3 months from the date you place your order but reserve the right to dispose of any items you don’t collect after that time.  We also reserve the right to no longer accept orders from you if you do not collect items which are for payment in-store.

If you've signed up for our One Year Print Deal, print credits can only be used to purchase 6x4" glossy prints. Any credits outstanding after your first month can be carried over to the second month. After this, however, credits must be used by the end of each month or they will be lost. Credits are valid for a period of 12 months from the month of purchase and cannot be redeemed after the expiry date. Promotions cannot be applied to this offer. Credits can only be redeemed in-store. Credits are non-refundable, non-transferable and cannot be exchanged for cash. Lost, stolen or destroyed credit booklets will not be exchanged or refunded.  

Due to supply issues, please be aware that there's a monthly limit of 10 camera film products per customer. All camera film is also exempt from all discounts and other promotional offers. 

Discounts & Promotions: Only one discount code is to be used per order, postage cost is excluded. Cameras, film & print credits are excluded from all discount codes. Already discounted products are excluded from any further discount codes. Our 'Buy one get one half price' offer applies to Same Day gifts only and the cheapest gift is half price.

Our business is based on giving you amazing service and we hope you enjoy shopping with us.

Last updated: March 2024