Max Spielmann – website terms and conditions and privacy policy.

We’re here to provide you with great photo products and not endless terms and conditions.

We do need to tell you that the name of our business is Max Spielmann Ltd. and that we’re registered at Timpson House, Claverton Road, Wythenshawe, Manchester, M23 9TT.

You can contact us by email at customercare@maxspielmann.com

Our VAT registration number is 217915261.

Our company is registered in England with registration number is 06776700.

Because all of our products are personalised for you we may not be able to cancel your order but if a mistake is made and you contact us quickly enough we will do our best to cancel your order.

We’ll do our best to produce your order to the quality you expect and in the time promised. If we don’t manage that then let us know by contacting us at customercare@maxspielmann.com and we’ll do whatever we can to help.

By using our website and / or apps we ask you not to upload any images that are the copyright of someone else without their permission and do not attempt to print any obscene or objectionable images. We may have to cancel your order and refund your payment if such images are sent to us. We also ask you to backup any images that you send us.

Our Privacy Policy

We’re photo printers and not into sharing or selling your personal information to third parties.

We, and the companies that work with us, do need to have some details about you. However, this is only so that we can make and deliver the products you order. But only enough so that we can take payment for, print and deliver your order.

Our website and app may use location services to help you find your nearest store. We won’t store your location or pass it to third parties. We may remember the store you chose so that you don’t need to select it the next time you use us but that’s it.

Cookies are very small text files that are stored on your computer when you visit most websites. We use cookies to help identify your computer so we can improve your experience of shopping with us. For example, we may remember your shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

We use some cookies that are not strictly necessary, but they do help us to provide you with the best experience and they anonymously tell us which pages our customers visit most often.   Examples of these cookies are ones that offer live chat Support and anonymously track the pages you visit via Google Analytics.

Some of the personal data that we collect from you may be transferred and stored outside the European Economic Area ("EEA") to be processed by companies who work with us or for one of our service providers. We have worked with these companies to make sure your personal data remains adequately protected and is treated in line with this Policy. Specifically we use:
- Wishpond to process data from competitions and other marketing activity that we may run from time to time. Information including email addresses, names, date of birth and the shop that you used are stored on Wishpond’s servers in the USA for the purposes of administering our competitions and other marketing activity. If you would prefer that your data is not shared with WishPond please contact us.
- MailChimp to send email communications. These emails may be to keep you updated about an order you have placed on our website or to send you other emails if you have opted in to receive marketing messages from us. Information including email addresses and names are stored on MailChimp’s servers in the USA. If you would prefer that your data is not shared with MailChimp you can opt-out at any point by clicking on the unsubscribe link in the footer of any of our marketing emails or by contacting us.

Our business is based on giving you amazing service and we hope you enjoy shopping with us.


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